Below is a list of Frequently Asked Questions.
If you have a question not addressed below feel free to contact us at firstname.lastname@example.org and we will respond as soon as possible.
Do you sponsor writers and artists?
We do not sponsor writers, we do not send out samples and we do not give out information on who we buy our bulk products and materials from.
Do you guys sell wholesale supplies?
At the moment we are only selling empty mops and empty markers in bulk.
We are not selling any Illadel products to other shops simply because so many websites and stores have the same exact products. We want to keep the good shit for ourselves.
Is there a minimum requirement on spray paint?
No minimums on spray paint.
You can buy one can or one hundred cans. We do not force our customers to buy a certain amount of spray paint or spend money if they don’t need or want to.
Which forms of payment do you accept?
We accept all major credit and debit cards through Paypal.
We also accept pre-paid debit cards from Visa, MasterCard, Discover and American Express.
You do not need a Paypal account to checkout.
Can I pick my order up instead of having it shipped?
If you live in or near the Philadelphia area you can arrange to pick up your order so you can avoid shipping costs.
Contact us through the “Contact” page or e-mail us at email@example.com with the products you wish to buy and we’ll arrange a time and a place for you to pick up your order.
If you want to pick up your order it must be before 7:00PM.
My shipping estimate seems a bit high. Can you make it cheaper?
Both USPS and FedEx shipping quotes/prices are pulled directly from their respective servers.
If you would like for us to check if a cheaper shipping option is available, send an e-mail to firstname.lastname@example.org with the list of products you want to buy and your full shipping address and if there is a cheaper/flat rate option available we’ll hook it up.
Otherwise the price quoted by the courier is the price we charge.
Do you ship outside of the USA?
Yes, we ship worldwide.
Any product posted on the site can be shipped globally except for the spray paint (including vintage cans) due to restrictions on shipping aerosol products on airplanes.
Where are you guys located?
We do not have a “brick & mortar” location at the moment, only the website, but all orders ship from Philadelphia.